FAQ

Aura | Human Wonders is an online store selling artistic posters inspired by cities around the world.
Our artworks are designed to celebrate urban beauty, travel memories, architecture, culture and human-made wonders through a contemporary visual language.

We currently sell:

• unframed posters;
• framed posters.

Selected framed poster sizes include A4, 20x25, 40x50, 40x60 and 60x90.
Selected frame colours include white, black and natural.
In the future, we may also offer canvas prints, metal prints and other wall art products.

Yes. Our posters are created using artificial intelligence combined with creative direction, curation and visual selection.
Each artwork is an artistic interpretation of a city, landmark or urban atmosphere. It may not be an exact photographic or architectural reproduction.

Our artworks are created to offer a distinctive visual style. However, because AI-generated images are based on patterns, styles and visual references, we cannot guarantee that an artwork will never resemble existing images, artworks, compositions, buildings, city views or visual styles.

Product images, mockups and room previews are for illustration purposes.
The final print may vary slightly due to screen settings, lighting, paper type, frame option, size, cropping and the printing process.

Yes. You can purchase unframed posters where available.

Yes. We offer selected framed poster options in available sizes and frame colours.
Please check the product page for the exact frame options available for each artwork.

Our framed poster products are designed as ready-to-display wall art.
Product details and frame specifications are shown on the relevant product page.

Yes. You can submit a custom request if you want:

• a city that is not currently available;
• a specific view of a city;
• one of our existing styles applied to a missing city;
• a new style not currently in the catalogue;
• a custom size not listed on the product page.

Custom requests are reviewed before acceptance.

Custom-made or personalised prints are not eligible for change-of-mind returns, unless the product arrives damaged, defective, incorrect or incomplete.
A custom print is created specifically according to your request, so it cannot normally be returned simply because you changed your mind.

Select your artwork, size and frame option where available, then proceed to checkout and complete payment.
After payment, you will receive an order confirmation by email.

Yes, you may request cancellation within 6 hours after payment, provided that the order has not already entered production.
Email us immediately at customers@aurawonders.com with your order number.
After 6 hours, or once printing has started, cancellation may no longer be possible.

You may request changes within 6 hours after payment, provided that production has not started.
Please contact us immediately at customers@aurawonders.com.
After production begins, changes may no longer be possible.

We currently accept:

• credit and debit cards;
• PayPal.

Prices are currently shown in EUR.

We currently ship to:

• European Union;
• United States;
• United Kingdom;
• Canada.

Yes, we offer free standard shipping to eligible delivery areas.
Remote areas, special delivery zones, islands or locations not supported by our shipping partners may be excluded or may require additional charges.

No. Any customs duties, import taxes, brokerage fees, customs clearance charges or similar import costs required by the destination country are the customer’s responsibility, unless expressly stated otherwise at checkout.

Estimated delivery is usually 4–6 business days, depending on the destination.
Delivery times may vary due to production capacity, carrier delays, customs procedures, public holidays, weather or local disruptions.

Yes. All orders are shipped with tracking.
You will receive tracking information once your order has been shipped.

Orders with multiple items may be shipped in separate parcels. This can happen when items are produced at different facilities or packed separately.
Please check each tracking link, as parcels may arrive on different days.

If a parcel is returned because the address was incorrect, incomplete, refused or unclaimed, you may be responsible for the cost of producing and shipping a replacement order.
If the issue was caused by our mistake or by a confirmed carrier error, we will help resolve it at no extra cost.

Yes. For non-custom catalogue products, we accept returns within 14 days of delivery.
The item must be unused, undamaged and returned in the same condition in which you received it.
Please contact us before sending any item back.

For change-of-mind returns, the customer pays the return shipping cost.
We recommend using a tracked shipping service.

After your return request is approved, returns must be sent to:
CREMONA MARCO
Via Starza n. 8
84015 Nocera Superiore (SA)
Italy
Please do not send items back without contacting us first.

After we receive and inspect the returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Bank, card or PayPal processing times may vary.

No. Customs duties, import taxes, brokerage fees and similar import charges are not refundable by Aura | Human Wonders.

Please contact us within 30 days of delivery at customers@aurawonders.com.
Include:

• your order number;
• a description of the damage;
• photos of the damaged product;
• photos of the outside packaging;
• photos of the inside packaging and protective materials.

If the issue is confirmed, we will normally send a free replacement.

Contact us within 30 days of delivery with clear photos and a description of the issue.
If the defect is confirmed, we will normally provide a free replacement. If replacement is not possible, we may offer a refund or another suitable solution.

Contact us within 30 days of delivery with your order number and photos of the item received.
If the wrong item was sent, we will arrange a replacement or another suitable solution.

First, check your tracking information. Orders with multiple items may be shipped in separate parcels.
If tracking confirms that all parcels have been delivered but an item is still missing, contact us within 30 days of delivery.
We will investigate and, if confirmed, arrange a free replacement for the missing item.

Please check all packaging carefully, including cardboard envelopes, protective inserts, frame packaging, corners and internal materials.
Some components may be protected separately inside the same parcel.
If something is truly missing, contact us at customers@aurawonders.com with photos of the package and all contents received.

Please check your tracking link first.
If the tracking has not updated for several days or the estimated delivery date has passed, contact us at customers@aurawonders.com.

If your tracked order appears to be lost in transit, contact us within 30 days from the estimated delivery date.
We will investigate with our production and logistics partners. If the order is confirmed lost, we will normally arrange a free replacement.

Please first check:

• your mailbox;
• building reception or concierge;
• neighbours;
• safe places around the delivery address;
• local carrier pick-up points.

Then contact us at customers@aurawonders.com. We will help you investigate with the carrier where possible.
If tracking confirms delivery to the address provided at checkout, a free replacement may not always be possible.

Yes. You may display the physical print in commercial spaces such as offices, restaurants, hotels, studios, shops or hospitality interiors.

Yes. You may photograph or film the physical print as part of your interior, social media content, editorial setting or commercial space.

No. You are purchasing a physical print, not the copyright or digital reproduction rights.

No. You may not scan, reproduce, distribute, resell, upload, license or commercially exploit the artwork as a digital asset or as merchandise without written permission.

For all order, return, delivery and product questions, email:
customers@aurawonders.com
For administrative or legal communications, email:
admin@aurawonders.com