Return & Refund Policy

Last updated: 9 July 2026

Thank you for shopping with Aura | Human Wonders. We create artistic city-themed posters and framed posters, produced on demand through professional print partners. Each order is printed specifically after purchase, but we want you to shop with confidence. This Return & Refund Policy explains how returns, cancellations, damaged items, missing items and refunds are handled.

1. Change-of-mind returns

For non-custom products purchased from our catalogue, we accept voluntary returns within 14 days from the date of delivery. This applies to customers in the European Union, United Kingdom, United States and Canada.

To be eligible for a return:

• The item must be unused;
• The item must be in the same condition in which you received it;
• The item must be returned in its original packaging where possible;
• The item must not be damaged, stained, altered or visibly used;
• You must contact us before sending the item back.

To start a return, email us at customers@aurawonders.com within 14 days of delivery.

Once your return request is approved, please send the product to:

CREMONA MARCO
Via Starza n. 8
84015 Nocera Superiore (SA)
Italy

Please do not send any item back without contacting us first.

2. Return shipping costs

For change-of-mind returns, the customer is responsible for the return shipping costs. The customer is also responsible for the item until it reaches our return address. We recommend using a tracked shipping service and keeping proof of shipment.

Original shipping is free on our store, so there is no standard shipping charge to refund. Any customs duties, import taxes, brokerage fees or similar import charges paid by the customer are not refundable by Aura | Human Wonders.

3. Custom-made and personalised orders

Custom-made or personalised products are not eligible for change-of-mind returns, unless the product arrives damaged, defective, incorrect or incomplete.

A product is considered custom-made or personalised when it is created according to a specific customer request, including but not limited to:

• A city view not available in our catalogue;
• A specific artistic style requested by the customer;
• A custom size not listed on the product page;
• Any other design or production specification requested by the customer.

This does not affect your statutory rights if the item is faulty, damaged, incorrect or not as described.

4. Order cancellations and changes

You may request to cancel or change your order within 6 hours after payment, provided that the order has not already entered the printing process. Please email us immediately at customers@aurawonders.com with your order number. After this 6-hour window, or once production has started, we may no longer be able to cancel or change the order because each item is printed on demand.

5. Damaged, defective or incorrect items

If your order arrives damaged, defective, incorrectly printed or not as ordered, please contact us within 30 days of delivery. Email customers@aurawonders.com and include:

• Your order number;
• A description of the issue;
• Clear photos of the damaged or defective product;
• Clear photos of the outside packaging;
• Clear photos of the inside packaging and protective inserts.

If the issue is confirmed, we will normally send you a free replacement at no extra cost. If a replacement is not possible, not appropriate or cannot be arranged within a reasonable time, we may offer a refund or another suitable solution. Please keep the product and packaging until your claim has been reviewed.

6. Colour and print variations

We do our best to display colours accurately on our website. However, colours may vary slightly between screen display and the final printed product due to monitor settings, device calibration, paper type and the printing process. Minor colour variations within normal print tolerance are not considered a defect.

7. Incomplete or missing items

If your order arrives incomplete, please contact us within 30 days of delivery at customers@aurawonders.com. For orders with multiple items, products may sometimes be shipped in separate parcels. Please check your tracking information first. If an item is confirmed missing, we will arrange a free replacement or another suitable solution. For framed poster orders, please carefully check all packaging materials, cardboard envelopes, protective corners and inserts before reporting a missing poster or frame component.

8. Lost orders

If your tracked order appears to be lost in transit, please contact us within 30 days from the estimated delivery date. We will investigate the shipment with our production and logistics partners. If the order is confirmed lost in transit, we will normally arrange a free replacement. If tracking shows that the parcel was delivered to the address provided at checkout, we may not be able to issue a free replacement, but we will still help you investigate the issue with the carrier where possible.

9. Wrong address, refused delivery or unclaimed parcel

The customer is responsible for providing a complete and correct shipping address at checkout. If an order cannot be delivered because the address was incorrect, incomplete, refused by the recipient or not collected from the carrier or pick-up point, the customer may be responsible for the cost of producing and shipping a replacement order. If the issue was caused by our mistake or by a confirmed carrier error, we will arrange a suitable solution at no extra cost.

10. Refunds

Once your returned item has been received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method. Refund timing may depend on your bank, card provider or PayPal. We may reduce the refund if the returned item has been handled beyond what is necessary to inspect it, or if it is returned damaged, used or incomplete.

11. Legal rights

Nothing in this policy limits or excludes any mandatory consumer rights that apply in your country of residence.